Terms & Conditions

 

Pricing

Unless quoted otherwise the cost of each individual journey is as listed under pricing

The chargeable time starts at the time agreed or the time of arrival (whichever is later) and ends when the job is done or when we leave (whichever is sooner).
 

Estimates & Quotes

I work by the hour because that works out fair and it doesn't require me to travel to you to quote. It also means I don't need to over-quote you to account for unexpected issues, so it works out cheaper for you in most instances. It also means I am flexible, if you need to stay to clean or any other work, I can happily do so. Any estimates of time or cost do not constitute a binding quote, they are simply to give an indication of predicted price. If a quote is required please request one. Any quotes will explicitly be called a quote and do constitute a contract.

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Payment
We accept paypal, cash or bank transfer. There is no discount for cash.
 

Availability
There are up to 3 people available for manual labour but this must be confirmed at least 2 weeks before the job. As standard one driver will turn up. We will always work at least up until the estimated completion time and we may negotiate further hours outside of these times at the normal rate. Overtime (outside of 8am-6pm) is usually £25/hr as it will invariably mean a long and strenuous day!

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Completion

We will endeavour to complete the job in the time estimated and available and will offer extra hours if at all possible if the job is not completed but we do not guarantee completion as standard because so many other factors are present. If you must have all items transported by a particular date/time please make this known prior to the job. We can guarantee completion if necessary but need to visit you to take stock of the job.
 

Breaks

Heavy lifting requires brief breaks between lifts. Every 4 hours we will take a paid 30 minute break for food. If at all possible we will incorporate this break into our journey time.

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Capacity

We are capable of transporting nearly all furniture including pianos but for our own safety and the safety of your furniture we will not lift any item that is too heavy, unstable, dangerous, sharp or fragile to carry. As standard we will not take full fish tanks, hazardous chemicals or live creatures. If any item is in doubt please highlight this in the initial survey and we will confirm we can transport it.

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Vehicle

The van box is 4m x 2m x 2m with a 750kg tail lift. The van is 7m long and requires 9m to park and to extend the tail lift The closer this is to your property the quicker and cheaper the labour will be.

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Packing

We recommend all small items are packed into stackable boxes prior to our arrival and labelled with a marker which room they will go to if multiple rooms are at the drop off. Please do not pack boxes heavier than 15kg (a single person lift). Boxes must be stackable unless they are clearly marked ‘unstackable’.

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Transporting People

If you need personal transport with us in the van/vans please specify prior to the job.

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Supervision

We require a competent person on site at all times during loading and unloading to advise handling and location of moved items, unless agreed otherwise.

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Assembly/disassembly

We are able to dismantle and reassemble furniture but as standard this is not factored into estimates of time and cost. Please specify if this is needed.

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Equipment

We have a parcel truck, dolly wheels and a shoulder dolly. We can arrange for a pallet truck but need notice.

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Cancellation

If you cancel before 2 weeks, no payment is necessary. If you cancel within 2 weeks we will invoice you £40 for each person who has set aside the day to do the job (driver and labourers). If we have booked travel costs or need to buy accommodation already we will need this to be covered in the deposit also. If you cancel within 5 days we will invoice you for £50 per person or 1/3 of job value.